C Baj (cbaj.wine) takes your privacy seriously. This Privacy Policy explains what data we collect, why we collect it, and what rights you have over your information.
1 Introduction & Scope
C Baj is a responsible online gaming and Sports Betting platform. We believe your personal data belongs to you, and protecting it is our responsibility. This Privacy Policy applies to both the cbaj.wine website and the C Baj mobile app.
By using any C Baj service, you are agreeing to this Privacy Policy. Please read it in full before you start using the platform.
Our Privacy Policy is built on international data protection standards and written in plain language to be easily understood by users in Bangladesh.
2 What Information We Collect
C Baj only collects the data necessary to provide its services. We do not gather unnecessary information, and collected data is never used beyond its stated purpose.
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID | KYC Verification & Age Confirmation |
| Contact Information | Mobile number, email address | Account Verification & Support |
| Financial Information | Payment methods, transaction history | Deposit & Withdrawal Processing |
| Device Information | IP address, browser, operating system | Security & Fraud Prevention |
| Usage Data | Gaming history, betting patterns | Service Improvement & Responsible Gaming |
- C Baj never stores your full payment card number.
- Sensitive data (such as passwords) is stored in encrypted form.
- C Baj does not collect biometric data.
- We follow a minimum data collection policy — only what's strictly necessary.
3 How We Collect Your Data
C Baj collects your information in several ways — both directly from you and through automated means.
- At Registration: The information you provide when filling out the account registration form.
- During the KYC process: Documents submitted during identity and address verification.
- At the Time of Transaction: Every deposit and withdrawal is automatically logged.
- While using the platform: The pages you visit and time spent on them are tracked via cookies.
- When contacting support: Records of live chat or email conversations are retained.
- From Third Parties: Transaction verification data from payment providers such as bKash and Nagad.
C Baj will never call or message you to ask for your password or OTP. If you receive any such request, stay alert and contact us immediately.
4 Purpose of Data Use
C Baj uses your information only for specific, legitimate purposes. Every reason for how we use your data is clearly set out below.
- To create and manage your account and ensure its security.
- To process deposit and withdrawal transactions.
- For KYC verification and age confirmation.
- To prevent fraud, money laundering, and other illegal activities.
- To deliver a personalized gaming experience and offer relevant promotions.
- To promote responsible gaming and identify problematic behaviour.
- To provide customer support and resolve issues.
- To meet legal obligations and comply with regulatory requirements.
C Baj does not sell your data to third parties for marketing purposes. You can opt out of any promotional communications from us at any time.
5 Sharing Information with Third Parties
C Baj does not generally share your personal information with third parties. In certain specific situations, however, limited sharing may be necessary.
| Who We Share With | What Data | Why |
|---|---|---|
| Payment providers (bKash, Nagad, Rocket) | Transaction amounts & references | To process transactions |
| KYC Verification Services | ID & Photo | To verify your identity |
| Legal & Regulatory Authorities | Legally required information | Legal Compliance |
| Security Service Providers | Suspicious Activity Information | Fraud Prevention |
- All third parties who receive your data are required to uphold the same privacy standards.
- Users will be given advance notice if C Baj is sold or merged.
- Your information is never shared with advertisers without your explicit consent.
6 Cookies & Tracking Technologies
C Baj uses cookies and similar tracking technologies on its website and app to enhance your browsing experience and ensure the platform functions as intended.
- Essential Cookies: Required for login sessions and security — these cannot be disabled.
- Functional Cookies: To remember your preferences (language, settings).
- Analytics Cookies: To understand how the platform is being used — collected anonymously.
- Marketing Cookies: To show you relevant ads — you can opt out at any time.
You can manage or delete cookies at any time through your browser settings. Keep in mind that disabling essential cookies may cause some C Baj services to not function properly.
7 Data Protection Measures
C Baj uses industry-leading security measures to protect your data, with a robust framework in place at both the technical and organisational level.
- SSL/TLS Encryption: All data transmitted through the website and app is encrypted.
- Two-Factor Authentication (2FA): An extra layer of security at login.
- Data Encryption: Stored sensitive data is encrypted with AES-256.
- Regular Security Audits: Third-party experts conduct regular system audits.
- Access Controls: Only authorised staff can access specific data.
- Firewall & IDS: Advanced firewalls are in place to block unauthorised access.
In the event of a security incident or data breach, C Baj will notify affected users within 72 hours and advise on the necessary steps to take.
8 Your Rights Over Your Data
C Baj believes every user should have full control over their own data. We uphold the following rights for all our users.
- Right to Access: You can find out exactly what information we hold about you.
- Right to Rectification: You can request corrections to any inaccurate or outdated information.
- Right to Erasure: You can request that your data be deleted under certain conditions.
- Right to Data Portability: You can request a copy of the data we hold about you.
- Right to Object: You may object to marketing communications or certain types of data processing.
- Right to Withdraw Consent: You can withdraw your consent at any time.
To exercise any of these rights, email us at support@cbaj.wine. We will typically respond to your request within 30 days.
9 Data Retention Period
C Baj retains your data only for as long as necessary. A separate retention period is defined for each type of information.
- Account Information: For the duration your account is active, and up to 5 years after closure.
- Financial Transaction Records: Up to 7 years, as required by legal obligations.
- KYC Documents: Up to 5 years after account closure.
- Support Conversations: Up to 2 years after last contact.
- Marketing Preferences: Until you opt out.
Once the retention period expires, data is securely deleted or anonymised.
10 Children's Privacy
C Baj is an 18+ platform. We do not knowingly collect information from anyone under the age of 18. Age is verified at registration and confirmed through the KYC process.
If we discover that a minor's data is in our system, that account will be immediately suspended and all associated data will be permanently deleted.
11 Privacy Policy Updates
C Baj may update this Privacy Policy from time to time. Any changes will be reflected on this page with a revised date. For significant changes, a notification will be sent to your registered email or mobile number.
Continued use of C Baj after any policy changes will be considered acceptance of the updated policy. We recommend checking this page regularly.
12 Contact & Complaints
For any privacy-related questions, requests, or complaints, please get in touch with us. We aim to respond within 3–5 business days.