C Baj believes gaming should be a form of entertainment, not a way to solve life's problems. Responsible gaming means knowing your limits and staying within them.
1 What Is Responsible Gaming
Responsible gaming means using gaming or betting solely for entertainment — and making sure it doesn't negatively affect the other important areas of your life, including family, work, health, and finances. At C Baj, we take this very seriously.
Many people in Bangladesh view online gaming as a source of income, but the reality is that it's primarily a form of entertainment. Following C Baj's responsible gaming policy lets you enjoy the experience while avoiding the trap of excessive play.
- Gaming is for entertainment only — not a reliable source of income.
- Only spend money you can afford to lose.
- Set time and spending limits in advance, and stick to them.
- Don't chase losses by placing bigger bets out of frustration.
- Avoid turning to gaming as a way to cope with stress or low moods.
- Always prioritize your relationships with family and friends over gaming.
2 C Baj's Commitment to Responsible Gaming
C Baj is more than a gaming platform — we genuinely care about our users' overall wellbeing. We treat responsible gaming as a core business value, not just a regulatory obligation.
If a user's gaming behaviour becomes problematic, our system automatically flags it. Our trained support team then reaches out directly to offer assistance.
- Strict age verification — no one under 18 can register.
- Set your own deposit and time limits, whenever you need.
- Self-Exclusion — temporarily or permanently close your own account, on your terms.
- Advanced technology systems are actively monitoring for signs of problematic gaming.
- 24/7 Support Team — immediate assistance whenever you need it.
- Regular responsible gaming reminders and awareness messages are sent to all users.
C Baj's responsible gaming team monitors account activity every day. If we spot any unusual patterns, we'll proactively reach out — you're never on your own.
3 Limit-Setting Tools
C Baj gives you a range of powerful tools to take control of your gaming habits. These tools are entirely in your hands and take effect immediately.
Set a maximum deposit limit on a daily, weekly, or monthly basis.
Set a daily time limit for how long you play each day.
Once you reach a set loss amount, your betting will automatically stop.
Take a break from 24 hours up to 6 weeks — your account will be locked during this time.
You'll receive reminders about your gaming time and spending at regular intervals.
Permanently or indefinitely close your account — at any time.
Limit reductions take effect immediately. However, increasing a limit or reversing an exclusion is subject to a 7-day cooling-off period — this is in place to protect you.
4 Recognizing the Signs of Problem Gaming
Gaming addiction often develops gradually, which is why recognising the early signs matters. Below are common indicators of problematic gaming — see how many apply to you.
- Repeatedly spending beyond your budget
- Chasing losses by playing more to "win back" money
- Unable to stop gaming
- Hiding gaming from family
- Borrowing or taking on debt to fund gaming
- Neglecting work or studies to play
- Feeling restless or irritable when unable to play
- Using gaming as an escape from everyday problems
- Feeling anxious or restless when you are not playing
- Intense anger or distress after a loss
- Neglecting Relationships & Social Isolation
- Losing sleep or appetite when you cannot play
If you recognize three or more of the signs above in yourself, it may be an indication of problematic gaming. In that case, speak with C Baj's support team or make use of the self-exclusion feature.
5 Self-Assessment Questionnaire
Answer the questions below honestly. This will help you get a clear picture of your own gaming habits.
6 Self-Exclusion & Break Options
Self-exclusion at C Baj is a powerful tool that gives you a complete break from gaming. It's not a sign of weakness — it's a bold and responsible choice.
- Cooling-Off Period: Temporarily lock your account for anywhere between 24 hours and 6 weeks.
- Medium-Term Exclusion: Deactivate your account for anywhere between 3 months and 1 year.
- Permanent Exclusion: Permanently close your account — your remaining balance will be returned.
- While exclusion is active: Any attempts to open a new account are automatically blocked.
- Promotional Communications Opt-Out: No promotional offers or bonus messages are sent while an exclusion is active.
Contact the support team to activate self-exclusion, or do it directly from your account settings. Once exclusion is active, a minimum waiting period of 7 days applies before it can be reversed.
7 The Role of Family & Loved Ones
Gaming addiction can affect not just the individual, but the entire family. If someone in your household is struggling with gaming, you are welcome to contact C Baj directly.
- If a family member reports a concern to C Baj, we will review the account in question.
- Approach the person calmly and without anger when talking to someone about a gaming problem.
- Seek help from a professional counsellor — it takes courage, not weakness.
- Manage your finances together — build a shared budget.
If you believe a family member is gaming excessively on C Baj, reach out to us at support@cbaj.wine. We will assist you with full confidentiality.
8 Protecting Minors
C Baj is an 18+ platform. We are committed to keeping children and minors away from gaming, no matter what. Age is verified at registration and confirmed through identity documents during the KYC process.
- Date of birth and national ID are required at registration.
- If a player is found to be under 18, their account is immediately closed and their balance refunded.
- If you have children at home, use password protection and app locks on your devices.
- Use parental control software on your browser.
- Do not hand your device to children while you are logged into your account.
Gaming on behalf of a minor or opening an account for one is a violation of C Baj's terms. If detected, the account will be permanently suspended.
9 Where to Find Help
You don't have to face a gaming problem alone. C Baj's support team and professional helplines are always available to help.
- C Baj Live Chat: Log in to the platform for 24/7 support.
- Email: support@cbaj.wine — expect a response within 3–5 business days.
- Counselling Services: Seek advice from a mental health professional — C Baj can provide a referral if needed.
- National Mental Health Helpline: In Bangladesh, call 16789.
Remember, asking for help is a sign of strength. C Baj wants you to be well and happy — both in and out of the game.